Patient-Centered Communication. The Seven Keys to Connecting with Patients

A practical resource that provides the keys to better patient-physician communication in healthcare and engages readers not only on an intellectual level, but also on an emotional level. The book focuses on seven core elements that form the basis of compassionate communication. These are mindfulness, intention to create connection, positive body language, empathetic tone of voice, paying attention to the patient's condition and perspective, and listening with the heart and mind. Chapters provide instruction on effective verbal and non-verbal skills that support each key to connection.