Relationship-centered healthcare communication

The REDE model is a conceptual framework for teaching relationship-oriented communication. The model applies specific skills to optimise a unique and personal connection. It is based on the premise that authentic connection is a vital therapeutic resource that can positively impact both patient and clinician outcomes and experiences. This advanced topic guide is designed for self-study of relationship-oriented healthcare communication using the REDE model. This guide covers the following topics: time management, assessing health literacy and adherence, managing patient concerns and education, using an electronic health record, managing patient emotions, conducting a sexual interview, screening for violence, changing health behaviours, presenting an unexpected or difficult diagnosis, cultural sensitivity, setting boundaries, interviewing when a companion is present, and changing care. For each topic, readers are provided with a brief summary of relevant literature and best practice, followed by a behavioural skills checklist. This guide can serve as an outline for an advanced communication skills course.