The aim of this article was to assess whether literacy, numeracy and optimism are associated with low-income adults' satisfaction with their provider's communication skills. Low-income adults ( N = 131) were recruited from seven counties in the state of Indiana through university programmes. Survey data revealed that four variables significantly predicted satisfaction: age, race, literacy and optimism. Low-income adults in the current study were more critical of the provider's communication skills. In low-income populations, satisfaction with communication may be lower for groups that are traditionally active in doctor-patient interactions (e.g., younger patients, patients with higher literacy skills). Providers should continue to look for ways to facilitate dialogue with these underserved groups.
https://www.sciencedirect.com/science/article/abs/pii/S0738399106003235?via%3Dihub