Joanna Surmacka, Marek Motyka
Assuming the role of the patient and the need for hospitalisation, especially if it occurs unexpectedly, causes severe stress. Its reduction requires special efforts on the part of doctors and nurses. Taking into account the numerous sources of frustration and stress accompanying illness and hospitalisation, as well as their relationship with the quality of medical care, it was decided to trace the main types of problems occurring in the area of clinical communication that patients complain about. The aim of the study is to characterise the most common problems occurring in the area of communication between patients and hospital medical staff. The analysis used 50 descriptions from letters sent to the editors of a popular magazine, who invited readers to share their experiences of hospitalisation. Document analysis was used as the research method. The vast majority of the problems mentioned were related to communication in the broad sense of the term when dealing with hospital staff. The largest number of people indicated traumatic experiences related to the manner in which medical staff communicated information to them (about 80% descriptions), staff limiting themselves to performing instrumental tasks with the patient without attempting to establish a therapeutic relationship (about 50% descriptions), the problem of disregarding fears and anxieties experienced by patients (36%), and the problem of lack of respect for intimacy during hygiene activities or during medical examinations (28%). Conclusions. Therapeutic communication with patients is still a scarce commodity in hospital care and more of a postulate than an actual part of this care.
https://www.researchgate.net/profile/Krzysztof-Sobczak- 2/publication/315715708_Komunikacja_kliniczna_-
_comparison_of_opinions_of_doctors_and_patients/links/5948fe75458515db1fdb370a/Communications me-clinical-comparison-of-opinions-of-doctors-and-patients.pdf